Refund policy

NEW ITEMS – All new items have a 30 day return policy from date it is received. To be eligible for a return, your item must be unused in the original packaging, in the same condition it was received in. A proof of purchase will be required to process refunds. Once we receive your item, your item will be inspected. If the item meets the return standards, a refund will be initiated to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

REFURBISHED ITEMS – Any item marked as “refurbished” is sold in as-is condition with no returns, and no refunds available.

CANCELLATIONS- Any orders cancelled post shipping are subject to applicable order cancellation fees including, re-stocking fees, return shipping charges and other related charges.  A summary will be sent via email prior to cancellation confirmation.

To initiate a return please send us an email at: sales@thefitnessconnection.com